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-Information courtesy the NCDHHS
The public is asked to be aware that scams involving COVID-19 contact tracing are being used to gain financial and sensitive information.
According to the NCDHHS, legitimate contact tracers from the COVID-19 Community Team will contact those who have tested positive or those who have been near someone with COVID-19 by text from the number 45394 or email from NC-ARIAS-NoReply@dhhs.nc.gov. Avoid responding to unknown calls or emails.
If the Community Team reaches out with a phone call, either NC OUTREACH or the local health department’s number will appear on their phone.
If a member of the Team calls and doesn’t get an answer, they will leave a voicemail. To protect your privacy, the voicemail will not say that the call is about COVID-19.
The NCDHHS website explains that callers will know it is a member of the Community Team calling because they will do the following when leaving a voicemail:
Additionally, if you are ever in doubt about how to contact your local health department, please use this website for local health department contact information (click here).
Four-County Health Departments:
Vance: 115 Charles Rollins Rd, Henderson, NC 27536; (252) 492-7915
Granville: 101 Hunt Dr, Oxford, NC 27565; (919) 693-2141
Franklin: 107 Industrial Dr, Louisburg, NC 27549; (919) 496-2533
Warren: 544 West Ridgeway St, Warrenton, NC 27589; (252) 257-1185