— information courtesy of the N.C. Division of Motor Vehicles
The N.C. Division of Motor Vehicles is rolling out operational changes at its driver license offices to help customers stay out of long lines and avoid prolonged exposure to the sun during the hot summer months. These changes aim to get the lines moving, streamline the check-in process, and enhance customer comfort while maintaining efficient service.
Under the new system and effective immediately, all driver license offices in the state now serve walk-in customers all day. Customers without an appointment no longer have to wait until 12 noon to be seen.
Additionally, examiners will prioritize checking in customers quickly and directing them to wait in their vehicles or at a nearby business until space is available in the office lobby. DMV staff will review customers’ documents to ensure they have everything needed for their desired service before checking in. Customers will receive a text notification when there is room in the lobby and another when it is their turn to be served.
“We’re committed to making the DMV experience as comfortable and efficient as possible, especially during these scorching summer months,” said NCDMV Commissioner Paul Tine. “By focusing on quick check-ins and allowing customers to wait in cooler, shaded areas, we’re reducing time spent standing in the sun while keeping our offices running smoothly.”
People may notice there are no lines outside some locations, and that’s intentional. Customers will be checked in and waiting elsewhere, ensuring a more comfortable experience. However, the NCDMV encourages customers to come prepared for the possibility of brief waits during check-in. Bringing water, snacks, necessary medications, and items like an umbrella or chair can help ensure comfort while waiting to be processed.
“We want our customers to be safe and prepared,” Tine added. “Due to the severe temperatures, we decided to implement these changes more quickly than planned. If you do not have to come into DMV in the next week as we make these changes, please don’t come in. We should have a more comfortable and predictable experience that allows us to serve our customers better once the new system is fully in place.”
NCDMV also reminds customers to check the requirements for their specific service on the NCDMV.gov website before visiting an office to avoid delays.
The changes to the check-in process are being implemented at 82 of the 115 driver license offices around the state and reflect NCDMV’s ongoing efforts to improve customer service and adapt to seasonal challenges. The remaining 33 offices will be receiving updates that better fit their size and restrictions in the near future.
The 20 DMV offices that offer walk-in service on Saturday mornings will be closed on Saturday, July 5. Saturday service hours will resume at all locations on July 12 and will continue through Aug. 12.
All NCDMV offices will be also closed on July 4 for Independence Day.
