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-Information courtesy Tanya Evans, District Manager, Duke Energy
We are beginning to see the first storm-related outages this afternoon as Hurricane Dorian storm bands reach our state. And while we aren’t expecting hurricane force winds locally, we do anticipate severe weather conditions which will lead to outages.
Across the state, we are still projecting as many as 700,000 customers or more could experience extended outages from this storm.
How to see outages in your area
See the outage map at www.duke-energy.com/outages.
You can view outages in a few ways. On all devices, you can use the search bar to find a specific address or location.
When looking at the map, you will see circle icons of varying sizes indicating the location and number of customers without power. One outage on the map could represent multiple homes and businesses. Pan the map and select a circle to zoom in on your location.
Or you can select the zoom (+/-) in the lower right corner of the map, and then use the mouse to drag left, right, up or down to navigate to the location you want to view. Or, you can select the zoom (+/-) in the lower right corner of the map, and then use the mouse to drag left, right, up or down to navigate to the location you want to view.
On a mobile device, use the pinch open gesture to zoom in and the pinch close gesture to zoom out, and then use the drag gesture to move the outage map to the desired location.
Email and text communication
We have been sharing prepare messages and updates with customers who have email addresses registered with us. In addition, a text message was sent today to customers who do not have an email on file with us:
“Duke Energy Storm: Dorian is bringing high winds & excessive rainfall to parts of our state. Prepare for dangerous conditions & extended outages. Our crews are nearby and ready to move as soon as conditions allow. Visit https://duk.us/06 for latest info. Heed all warnings and stay safe. Text STOP to cancel.”
Customers who experience an outage during the storm can report it by:
Visiting duke-energy.com on a desktop computer or mobile device.
Texting OUT to 57801 (standard text and data charges may apply).
Calling the automated outage-reporting system at 800.419.6356.
For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy). See the outage map at www.duke-energy.com/outages.
The following tips can help you and your family stay safe if the power goes out: