Duke Energy Reports First Storm Outages, Provides Important Reminders

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-Information courtesy Tanya Evans, District Manager, Duke Energy

We are beginning to see the first storm-related outages this afternoon as Hurricane Dorian storm bands reach our state. And while we aren’t expecting hurricane force winds locally, we do anticipate severe weather conditions which will lead to outages.

Across the state, we are still projecting as many as 700,000 customers or more could experience extended outages from this storm.

How to see outages in your area

See the outage map at www.duke-energy.com/outages.

You can view outages in a few ways. On all devices, you can use the search bar to find a specific address or location.

When looking at the map, you will see circle icons of varying sizes indicating the location and number of customers without power. One outage on the map could represent multiple homes and businesses. Pan the map and select a circle to zoom in on your location.

Or you can select the zoom (+/-) in the lower right corner of the map, and then use the mouse to drag left, right, up or down to navigate to the location you want to view. Or, you can select the zoom (+/-) in the lower right corner of the map, and then use the mouse to drag left, right, up or down to navigate to the location you want to view.

On a mobile device, use the pinch open gesture to zoom in and the pinch close gesture to zoom out, and then use the drag gesture to move the outage map to the desired location.

Email and text communication

We have been sharing prepare messages and updates with customers who have email addresses registered with us. In addition, a text message was sent today to customers who do not have an email on file with us:

“Duke Energy Storm: Dorian is bringing high winds & excessive rainfall to parts of our state. Prepare for dangerous conditions & extended outages. Our crews are nearby and ready to move as soon as conditions allow.  Visit http://duk.us/06 for latest info. Heed all warnings and stay safe. Text STOP to cancel.”

 Outage reporting  

Customers who experience an outage during the storm can report it by:

Visiting duke-energy.com on a desktop computer or mobile device.

Texting OUT to 57801 (standard text and data charges may apply).

Calling the automated outage-reporting system at 800.419.6356.

For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy). See the outage map at www.duke-energy.com/outages.

Important reminders

The following tips can help you and your family stay safe if the power goes out:

  • Stay away from power lines that have fallen or are sagging. Consider all lines energized as well as trees, limbs or anything in contact with lines.
  • Charge cellphones, computers and other electronic devices in advance of the storm to stay connected to important safety and response information. Consider purchasing portable chargers and make sure they are fully charged as well.
  • Maintain a plan to move family members – especially those with special needs – to a safe, alternative location in case an extended power outage occurs or evacuation is required.
  • Pet owners should make arrangements to stay at evacuation shelters that accept pets; friends’ or family members’ homes; or pet-friendly hotels.
  • Report all power line hazards using the following phone numbers:
  • Duke Energy Carolinas customers – 800.769.3766
  • Duke Energy Progress customers – 800.419.6356
  • Please do not use 911 to report a downed power line unless it is a life-threatening emergency. If a power line falls across a car that you’re in, stay in the car and dial 911. If you MUST get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.Click here for a video demonstration and to read more about safety around power lines.

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