— From the office of Vance County Manager C. Renee Perry
The Vance County Water District, in partnership with the Vance County Board of Commissioners, has announced a Water Bill Forgiveness Program designed to assist property owners with outstanding availability fees while encouraging connection to the County’s water system.
This limited-time amnesty program is specifically targeted toward property owners who previously signed up for water service but never completed connection to the system and have since accumulated outstanding balances.
The offer is good through March 31, 2027. Under the program, eligible participants may receive 75 percent forgiveness of their outstanding availability balance in exchange for connecting to the county water system. Currently, unconnected properties are assessed a monthly $30 base availability fee. By participating in the program and completing the connection, customers will not only significantly reduce their outstanding balance but also gain access to the full benefits of reliable public water service.
“This program reflects the County’s commitment to supporting our residents while also strengthening our water infrastructure,” said County Manager C. Renee Perry. “We encourage eligible property owners to take advantage of this opportunity to reduce outstanding balances and secure reliable water service for their homes.”
There are several requirements that must be satisfied to take advantage of the forgiveness program, besides having a property with an outstanding balance and a promise from the customer to connect to the Vance County water system.
Customers also must submit a formal letter of request to participate in the program, and the account must remain in good standing for a period of 12 months following connection, according to information from the county.
Eligible customers should contact the county’s water system operator, Envirolink, to begin the process and receive additional guidance on submitting the required requests.
Contact Information:
Vance County Water District / Envirolink
Phone: 252.235.4900 / Toll Free: 1.888.754.9878
customerservice@envirolinkinc.com
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