UPDATED May 27, 2025 at 6:30 P.M.
Henderson’s utility customers have gotten a notification about water meters being read again in the wake of what city officials are calling a cyber “event” that created a massive disruption in the billing process.
“We would like to inform our utility customers that we have begun reading meters for the first billing cycle to be processed since the cyber event,” the notice stated.
It’s a good first step toward returning to normal since the city got hit by a cyber attack that affected the way it generates bills for utilities customers. Another bit of good news: customers who had their bills set up on bank draft should see that draft process resume, unless the customer has requested to have their account removed from the bank draft option, according to information from the city’s Customer Service Director Sharon “Shay” Bennett.
The city normally processes three billing cycles per month and bills are normally mailed on the 10th, 20th and 30th of each month depending on the customer’s service address.
The next bill customers receive will include usage from the meter’s previous reading prior to the cyber event through the date the meter is read over the next month.
“We would like to thank you for your patience and understanding as we continue to recover from this issue,” the notification read.
Although the city was unable to issue bills for several months following the time the problem was discovered, it was recommended that customers continue to pay their bills based on their last billing statement and to keep receipts for payments made until the system was back on line.
