Tag Archive for: #NCDMV

NCDMV Offers 2-Year Extension For Driver License Renewals

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— information courtesy of the N.C. Division of Motor Vehicles

North Carolina drivers have two extra years to renew their driver licenses, thanks to Senate Bill 391 and efforts by the N.C. Division of Motor Vehicles reduce wait times and long lines at DMV offices across the state.

The new law went into effect July 1, but there are some exceptions that drivers need to know about: the law is only for Class C licenses, which is the standard passenger vehicle license, and it’s for in-state driving.

The moratorium, in effect through Dec. 31, 2027, applies only to Class C licenses and allows continued in-state driving privileges during the two-year grace period, according to information from the NCDMV. “Expired licenses will not be valid for any purpose other than establishing the license holder’s driving privilege, including identification purposes and air travel, and may not be recognized by other states or federal entities. The moratorium does not apply to commercial driver licenses, or any licenses that are suspended, revoked, or cancelled,” the NCDMV statement read.

“Thank you to the Legislature and Governor for this temporary measure to provide flexibility for North Carolina drivers while we work to address the increased demand for our services,” said NCDMV Commissioner Paul Tine. “Customers may present expired Class C licenses for in-state driving privileges only if the expiration date is July 1, 2025, or later. However, we advise our customers to renew their licenses to ensure they remain valid for identification purposes, including to fly, rent a car, get a bank loan, fill a prescription and have documents notarized.”

Saturday Service Hours Resume at 20 Locations

Beginning again this weekend, and through Aug. 23, NCDMV will offer walk-in services at 20 locations on Saturdays from 8 a.m. to 12 p.m., no appointment needed. Available services include driver license and ID card renewals, duplicates, address changes, REAL ID issuance, and road tests for those who have completed knowledge and written tests.

Before visiting, check if your needs can be met online. NCDMV provides many services digitally, such as license and ID renewals, duplicates, address changes, and voter registration applications. Visit https://www.ncdot.gov/dmv/offices-services/online/Pages/default.aspx to find out if you can conduct your business online instead of heading to the local DMV office.

NCDMV Now Serves Walk-Ins All Day, Tweaks Check-In Process In Effort To Improve Customer Service

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— information courtesy of the N.C. Division of Motor Vehicles

The N.C. Division of Motor Vehicles is rolling out operational changes at its driver license offices to help customers stay out of long lines and avoid prolonged exposure to the sun during the hot summer months. These changes aim to get the lines moving, streamline the check-in process, and enhance customer comfort while maintaining efficient service.

Under the new system and effective immediately, all driver license offices in the state now serve walk-in customers all day. Customers without an appointment no longer have to wait until 12 noon to be seen.

Additionally, examiners will prioritize checking in customers quickly and directing them to wait in their vehicles or at a nearby business until space is available in the office lobby. DMV staff will review customers’ documents to ensure they have everything needed for their desired service before checking in. Customers will receive a text notification when there is room in the lobby and another when it is their turn to be served.

“We’re committed to making the DMV experience as comfortable and efficient as possible, especially during these scorching summer months,” said NCDMV Commissioner Paul Tine. “By focusing on quick check-ins and allowing customers to wait in cooler, shaded areas, we’re reducing time spent standing in the sun while keeping our offices running smoothly.”

People may notice there are no lines outside some locations, and that’s intentional. Customers will be checked in and waiting elsewhere, ensuring a more comfortable experience. However, the NCDMV encourages customers to come prepared for the possibility of brief waits during check-in. Bringing water, snacks, necessary medications, and items like an umbrella or chair can help ensure comfort while waiting to be processed.

“We want our customers to be safe and prepared,” Tine added. “Due to the severe temperatures, we decided to implement these changes more quickly than planned. If you do not have to come into DMV in the next week as we make these changes, please don’t come in.  We should have a more comfortable and predictable experience that allows us to serve our customers better once the new system is fully in place.”

NCDMV also reminds customers to check the requirements for their specific service on the NCDMV.gov website before visiting an office to avoid delays.

The changes to the check-in process are being implemented at 82 of the 115 driver license offices around the state and reflect NCDMV’s ongoing efforts to improve customer service and adapt to seasonal challenges. The remaining 33 offices will be receiving updates that better fit their size and restrictions in the near future.

The 20 DMV offices that offer walk-in service on Saturday mornings will be closed on Saturday, July 5. Saturday service hours will resume at all locations on July 12 and will continue through Aug. 12.

All NCDMV offices will be also closed on July 4 for Independence Day.

Latest Phishing Scam Involves Text Messages Claiming To Be From NCDMV

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The N. C. Division of Motor Vehicles is alerting the public about a surge in fraudulent text message scams targeting residents. These scams falsely claim to request payment for fees, fines, or tolls and may appear to come from the NCDMV.

NCDMV does not and will never request payments via text message.

Citizens are urged to report any suspicious texts as spam and delete them immediately. Do not click on any links or provide personal information in response to these messages.

Protect yourself from scams!

Be cautious of unsolicited texts requesting payment or personal information.

Verify any NCDMV-related inquiries through official channels.

Report suspicious texts to your mobile carrier or the Federal Trade Commission at www.ftc.gov/complaint.

Learn more about how to identify phishing texts and scams at https://ncdoj.gov/internet-safety/phishing/.

Local DMV Offices To Open At 7 A.M. Beginning Monday, Apr. 7

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–information courtesy of N.C. Dept. of Transportation

The N.C Division of Motor Vehicles is set to again extend service hours at its driver license offices beginning next week.

On April 7, 42 offices – including the DMV offices in Henderson, Oxford and Louisburg – will join 50 others that will be opening an hour early at 7 a.m. to offer an extra hour of appointments and service time.

“I am ecstatic that we are able to further expand our service hours,” said DMV Commissioner Wayne Goodwin. “Beginning April 7, 80 percent of our 115 driver license offices will be open for 10 hours a day, Monday through Friday, from 7 a.m. to 5 p.m.”

NCDMV has continued to work to provide customers with more service hours to address the state’s growing population.

In September 2022, the division increased the number of offices that opened at 7 a.m. from 25 to 35. That number grew to 40 in May 2023, and then to 45 in August 2023. Five more offices were added in September 2024 to get to 50.

 

Henderson Driver License Office Closed Until At Least 2 P.M. Friday

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UPDATE: The Henderson Driver License office has reopened as of 1:50 p.m. Friday

Original Update:

WIZS News learned at 7:30 a.m. Friday that the Henderson Driver License Office is expected to be closed until at least 2 p.m. Friday.

A spokesperson with DMV and NCDOT told WIZS, “The Driver License office in Henderson will be closed this morning to allow for necessary facilities maintenance and office upgrades. Customers with appointments this morning are being serviced at the Oxford Driver License office or have been rescheduled.”

The Henderson office is scheduled to reopen around 2:00 p.m.

More details may be available later in the day.

In mid-January there was a closure for scheduled office upgrades such as the installation of new workstations for examiners, new wiring for computers, computer upgrades, and new furniture in the customer waiting area.

NCDMV Employs Online Tools To Tackle Customer No-Shows

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– Information courtesy of NCDMV

To combat folks not showing up for their scheduled appointments at driver license offices, the N.C. Division of Motor Vehicles is now requiring new appointments to be confirmed.

In the month of February, 33.5 percent of appointments were no-shows, according to NCDMV officials.

“This confirmation process is necessary to address the high no-show rate for appointments we have been experiencing in our driver license offices,” said DMV Commissioner Wayne Goodwin.

Now, when appointments are reserved online at SkipTheLine.ncdot.gov, customers will receive a text message and email with a confirmation link and they will need to confirm their appointment by clicking either link within 15 minutes, or the appointment will be canceled. Upon confirming their appointment, customers will receive a text and email notification letting them know the appointment was successfully confirmed.

Four days before the appointment, customers will receive a reminder text and email with a confirmation link. Within 24 hours, customers will need to again confirm their appointment. Once confirmed, another email and text will be generated confirming the appointment.

For appointments booked less than four days out, the second confirmation link will not be sent.

“Folks are used to having to confirm their medical and other appointments in this way,”  Goodwin said, “so we’re applying this standard from the private sector to our business model and expecting good results and increased appointment availability.”

A handful of self-service kiosks have opened up in grocery stores in Raleigh, Charlotte and Fayetteville that allows for a variety of DMV transactions. There are additional online tools Walk-In Wait Time Tool and Q-Anywhere to cut down on customers’ wait time in DMV offices.

NC DMV Notes Changes For Teen Drivers

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Parents with teen drivers, take note: there are some changes coming to the graduated driver licensing program, and the state’s Division of Motor Vehicles wants to make sure a trip to your local DMV office goes as smoothly as possible.

The General Assembly passed a bill that went into effect earlier this week which requires teen drivers to have their Level 1 learner permit for 6 months before they get their provisional license. Other requirements remain the same: drivers must be at least 16 years old, log 60 hours of driving time, pass a road test and show printed proof of insurance in the teen driver’s name.

This could lead to bottlenecks at the local DMV, as demand for road tests increases so teens can get provisional driver licenses.

“We ask for your patience as we work to accommodate the thousands of teen drivers that are suddenly eligible to take a road test and receive their Level 2 provisional license,” Goodwin said.

One reminder: road tests, which teen drivers must pass to achieve the Level 2 license, will not be scheduled after 4 p.m.

Customers who need to make an appointment for a road test or conduct DMV business as a walk-in have a new tool which will show the current average wait time at their local DMV office. Find it on the https://www.ncdot.gov/dmv/offices. Customers can now hover over the icon marking each driver license office and a box will pop up with the current walk-in wait time. The wait time is defined as the current average length of time from check-in until the customer is called to the workstation for service.

“I’m very excited about this new tool that will show customers the walk-in wait time at driver license offices so they can make an informed decision on which office to go to, or whether to try again another day,” said DMV Commissioner Wayne Goodwin. “This tool will be most useful in the afternoon when our 115 driver license offices are serving walk-ins only.”

During COVID-19 restrictions, the long-standing requirement that teen drivers have their permits for 12 months was temporarily shortened to 6 months; that requirement lapsed at the end of 2022. Furthermore, beginning Jan. 1 2024, the 6-month period will permanently extend to 9 months.

Another change to the graduated driver license process allows Level 2 permit holders to be able to drive one passenger under 21 who is not a family member, if they are being driven directly to or from school. This is in addition to the existing provision allowing one passenger under 21 that is a family member.

Schedule an appointment at https://skiptheline.ncdot.gov/

 

The Local Skinny! Granville License Plate Agency To Open

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The N.C. Division of Motor Vehicles will open a new license plate agency on April 11 in Granville County. That’s the good news – but wait, there’s more!

The agency will be located at 120 Roxboro Rd. in Oxford, which is the same location as the previous office, according to information from NC Department of Transportation spokesperson John Brockwell.

Linda Jordon is the new owner/operator. The office will be open from 9 a.m. – 5 p.m. Monday-Friday, except on state holidays.

Granville County residents have been without a license plate agency since November 2022.

The NCDMV oversees the 127 license plate agencies across the state, but the offices are actually run and managed by private businesses or local governments.

In addition to license plate renewals, the local agencies offer vehicle registration services and title transactions, replacement tags, handicap placards and duplicate registrations.

Services including property tax payments and registration renewals can also be completed online at www.MyNCDMV.gov.

CLICK PLAY!

 

TownTalk: Wayne Goodwin Talks About NC DMV

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Granville County has been without a license plate agency for a few months now, but DMV Commissioner Wayne Goodwin says the process is underway to have an office open again soon.

Goodwin spoke with John C. Rose Wednesday morning on TownTalk and provided an update on this and other topics, from the Real ID program and DMV kiosks to the increased use of electric vehicles in the state.

The DMV office where folks get their driver’s licenses are state agencies, staffed with state employees, Goodwin explained. But the license plate agencies – LPAs – are operated by private contractors with state oversight.

“Occasionally, we’ll have a license plate agency close,” he said, usually because the contract is up and isn’t renewed for one reason or another.

Goodwin said the state has received applications and in currently in the process of choosing a new contractor.

Conducting business online is a popular way to avoid the wait times and sometimes long lines for anyone who needs to transact their business in person. Visit www.myncdmv.gov to renew driver licenses, renew plates and more.

But Goodwin said North Carolina is exploring placing service kiosks that can be accessed any time of the day for those who don’t want to use the online services.

“We’ve decided to do what a few other states are doing,” Goodwin said, in exploring the use of kiosks – standup machines that can provide certain DMV services to the public.

“Be on the lookout for that,” he said, adding that about 20 will be rolled out in grocery stores and other public locations in the near future to test the public’s interest in using them.

Smartphones are figuring into the world of DMV, too.

Some states are implementing mobile driver licenses as a way to cut down on identity theft. North Carolina is exploring that idea, too, he said.

As for the Real ID, Goodwin said “folks on the federal level decided it’d be best that the deadline be pushed back two years…which gives folks more time to become compliant.”

It’s an idea that came about as a result of the 911 attacks, but it is not a requirement.

A gold star in the upper right corner of the driver license certifies that the person has provided the necessary documents that verify identification.

Summit ways to better prepare ourselves for the future.

As for the increased use of electric vehicles in the state, Goodwin said it really boils down to two things: customer demand and what the automobile industry decides to provide consumers.

More EVs means more charging stations as well, and Goodwin said he would anticipate more charging stations popping up.

 

CLICK PLAY!

 

NCDMV Customers: Beware of Scam Targeting N.C. Residents

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Scammers claiming to be with DOT sending emails with payment link

— UPDATED press release —

(Editor’s Note: The previous version of this news release contained an incorrect version of customer email protocols. The correct version indicates DMV will send customer emails on some occasions regarding driving violations but not for payment of fines or fees.)

ROCKY MOUNT – The N.C. Division of Motor Vehicles routinely receives complaints from customers who have been targeted by scammers claiming to be representatives of either the DMV or the N.C. Department of Transportation.

Recently, several law enforcement agencies have reported that many unsuspecting DMV customers are receiving scam emails from a group claiming to be from the “Department of Transportation” and encouraging targeted individuals to click on a link to pay a fine for an alleged driving violation.

Customers are encouraged to be aware of any emails from an individual or individuals using the address “notice@penalty-gov-us” claiming to be from the Traffic Division of the Department of Transportation. The email includes a link to make a payment for a fine.

“DMV customers must remain vigilant as criminals try newer ways to defraud customers and steal their identities,” said DMV Commissioner Wayne Goodwin. “If you receive any unexpected email alleging you owe the DMV or the State money, then be very wary and contact the agency to verify the truth of the communication from an official telephone number or email address, but do not use the contact info appearing in the email.”

Commissioner Goodwin further said, “The NCDMV and the NCDOT will never send customers an email asking for payment for a driving violation. All notifications to customers concerning such violations would be on official letterhead or forms through regular mail.”

To limit confusion when searching for bona fide DMV services and information, consumers should seek out the following:

  • Some websites exist that contain DMV information and forms, but they are not officially approved websites. Web searches may return results with other websites, but only the official state DMV website ends in “.gov.”
  • Beware of third-party websites offering forms or other information that could be out-of-date or erroneous.
  • While not illegal, many of the sites are for profit and ask users to pay for forms.
  • Many sites exist to obtain your information for future marketing, or worse, for using your personal information in fraudulent activities.
  • If you provide payment information on a third-party website, beware that your payment card information may be stolen.
  • Check the “Terms and Conditions” page of the website, where the site states that it is not affiliated with any state government agency.
  • Always remember to look for a website that contains “.gov” in its address to assure you are receiving accurate governmental information.

Go to the official NCDMV website www.MyNCDMV.gov.