A new emergency program launched today (Dec. 1) to help low-income households afford water and wastewater services. The program, called Low-Income Household Water Assistance Program is scheduled to run through September 2023 or until the funds are all used up. It is a federally funded program administered through the North Carolina Department of Health and Human Services.

Households that have already had the water or wastewater services cut off or have received notice of being cut off because of past due bills may be eligible to apply for the one-time payment, which will be paid directly to the utility company, according to a press release.

Families that already receive assistance from federal programs such as Food and Nutrition Services (FNS), Temporary Assistance for Needy Families (TANF) or Work First services are automatically eligible. Households that received Low-Income Energy Assistance Program (LIEAP) services between Oct. 1, 2020 and Sept. 30, 2021 also are automatically eligible. These households should contact the local Department of Social Services for more information.

There are certain eligibility criteria, according to the press release. A household must have at least one U.S. citizen or non-citizen and have income equal to or less than 150 percent of the federal poverty level, have household services that are already disconnected, in danger of disconnection or have a current outstanding bill that they are responsible for paying.

If your water has been cut off, or if you have gotten a notice of disconnection, apply online at www.epass.nc.gov, apply in person at your local department of social services or by phone. In addition, a paper application is available at the website above and can be completed and dropped off or faxed to the department of social services.

Beginning Jan. 1, 2022, any household needing help paying its water bill can apply for help if they meet eligibility requirements.

Visit https://www.ncdhhs.gov/divisions/social-services/energy-assistance/low-income-household-water-assistance-program-lihwap to learn more.