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Manganese Outbreak

Kerr Lake Regional Water Plant Reports Manganese Outbreak, Says Water is Safe

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-Press Release, City of Henderson

The Kerr Lake Regional Water Plant had a Manganese outbreak from the lake that was more than the current treatment process could control.

The outbreak has cleared at the plant, but some customers may see dingy water depending on the usage in their area. The water is safe to use.

If you have questions, please call Christy M. Lipscomb, Director/ORC Kerr Lake Regional Water Plant at (252) 438-2141 or email clipscomb@ci.henderson.nc.us.

Downtown Henderson

City of Henderson: Action Required on Delinquent Water, Sewer Accounts

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-Press Release, City of Henderson

The Impact of Executive Orders 124/142 on Your City of Henderson Utility Account

Effective March 31, 2020, Governor Cooper issued Executive Order (EO) 124. Governor Cooper issued EO 142 that became effective on May 30, 2020. These Executive Orders state that the City is unable to disconnect water and sewer service for late payments incurred from March 31, 2020, through July 29, 2020.

Below is a summary of these provisions and how it affects your utility account.

Suspension of Disconnections:

  • As of March 31, 2020, EO 124 suspended disconnections for non-payment. (As of March 17, 2020, the City suspended disconnections for non-payment.)
  • The disconnection suspension continues through July 29, 2020.
  • The suspension applies to accounts that incur delinquencies beginning March 31, 2020, through July 29, 2020.
  • The City may disconnect services for any reason other than stated above.
  • After July 29, 2020, the City will resume disconnections according to normal policies with one exception:
    • According to the Executive Order, local governments may not terminate service to residential customers who incur a delinquency from March 31, 2020, through July 29, 2020, who are complying with the terms of a payment plan.

Suspensions of Late Penalties:

  • The City may not apply late penalties for delinquent payments of regular charges on residential accounts that are due from March 31, 2020, through July 29, 2020.
  • The City may charge late penalties on accounts that became delinquent prior to March 31, 2020.

Payment Plan Mandates:

  1. The City is required to offer residential customers who incur a delinquency from March 31, 2020, through July 29, 2020, the option to participate in a payment plan that extends payments up to six (6) months after July 29. The payment plan will divide the delinquent balance due into multiple installment payments instead of mandating a payment in a lump sum. The current bill amounts over the six month period will be included in the payment plan.
  2. The City has set a strict deadline of August 31, 2020, in which payment plans must be made for these past due balances. Please contact the Customer Service Department at 252-430-5700 to make an appointment.
  3. If you DO NOT create a payment plan by 5 p.m. on August 31, 2020, you will be required to pay the TOTAL past due balance incurred between March 31, 2020, through July 29, 2020, in full by 5 p.m. on January 25, 2021, in order not to have services disconnected.  

Services will be disconnected without exception if you do not take one of the steps above within the time frame set above.

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Henderson’s Sewer System Bypasses Half a Million Gallons of Untreated Water

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-Press Release, City of Henderson

The City of Henderson’s Sewer Collection System bypassed approximately 243,000 gallons of untreated water on June 17, 2020, due to inflow/infiltration from the heavy rain.

The overflow occurred at Neatherly St, E Rockspring St, the intersection of Pinkston St and Farrar Ave., Pinkston St. (Green Acres outfall), Alexander Ave., Willow Ln., 1812 BrookRun, 409 Harriett St., and Bridgers St.

Approximately 243,000 gallons of untreated water entered a tributary to Sandy Creek and Redbud Creek. Approximately  21,000 gallons were contained on the ground.

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The City of Henderson’s Sewer Collection System bypassed approximately 255,750 gallons of untreated water on June 16-17, 2020, due to inflow/infiltration from the heavy rain.

The overflow occurred at 51 Vance Academy Road, 1646 W. Andrews Avenue, 1416 Rock Mill Road and 482 Rock Mill Road.

Approximately 11,250 gallons of untreated water entered a tributary to Sandy Creek, approximately 55,500 gallons entered Sandy Creek, 39,000 gallons entered Nutbush Creek and approximately 150,000 gallons were released into RedBud Creek.

North Carolina General Statutes Article 21 Chapter 143.215.1c requires a press release for all bypasses of 1,000 gallons or more that enter surface waters.

Questions concerning this matter should be directed to the Public Works ORC Joey Long Jr at (252) 226-4492 or Andy Perkinson at (252) 431-6117.

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City of Henderson Announces Bypass of 70,200 Gallons of Untreated Wastewater

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-Press Release, City of Henderson

Notification of Discharge of Untreated Wastewater

General Statute 143-215.1C requires the owner or operator of any wastewater collection or treatment works to issue a press release when an untreated wastewater discharge of 1,000 gallons or more reaches surface waters.

In accordance with that regulation, the following news release has been prepared and issued to media in the affected county:

The City of Henderson experienced heavy rains on May 21 and 22 that caused flooding throughout the area. The City discharged an estimated 70,200 gallons at the Sandy Creek Pump Station, located at 482 Rock Mill Road; the release was discharged into the Sandy Creek stream basin.

Questions concerning this matter should be directed to the Public Works ORC Joey Long Jr at 252-226-4492 or Andy Perkinson at 252-431-6117.

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City of Henderson Announces Bypass of 14,700 Gallons of Untreated Water

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-Press Release, City of Henderson

The City of Henderson’s Sewer Collection System bypassed approximately 14,700 gallons of untreated water on May 21, 2020, due to inflow/infiltration from the heavy rain. The overflow occurred at Neatherly Street, E. Rockspring Street, and the intersection of Pinkston Street and Farrar Avenue.

Approximately 5,250 gallons of untreated water entered a tributary to Sandy Creek and 9,450 gallons were contained on the ground.

North Carolina General Statutes Article 21 Chapter 143.215.1c requires a press release for all bypasses of 1,000 gallons or more that enter surface waters.

Questions concerning this matter should be directed to the Public Works ORC Joey Long Jr. at 252-226-4492 or Andy Perkinson at 252-431-6117.

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Town Talk 05/19/20: Henderson Manager, Mayor Address Proposed City Budget

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Henderson City Manager Terrell Blackmon and Mayor Eddie Ellington appeared on WIZS Town Talk Tuesday at 11 a.m.

Blackmon discussed the $18,992,950 proposed Fiscal Year 2020-2021 City of Henderson Budget as presented to the Henderson City Council at the May 18, 2020, meeting.

The recommended budget for the new fiscal year to begin July 1 is an increase of 7% over the current year’s budget.

A public hearing to receive citizens’ comments on the proposed budget will be held on Tuesday, May 26 at 6 p.m.

Presenting his first budget as Henderson City Manager, Blackmon, who took over the position from retired manager Frank Frazier earlier this year, said this year’s budget was “unique” as considerations were made around COVID-19.

According to Blackmon, city residents may be pleased to hear that the proposed budget does not recommend tax increases or water/sewer fee increases for the new fiscal year.

“The Council and I were very impressed and thankful that they were able to put together a budget with no tax or fee increases while still maintaining the same level of services,” Ellington responded.

The proposed budget also includes an appropriation of $1,500,000 to the City’s Fund Balance, an increase from the $1,066,720 that was approved for the current fiscal year. Blackmon said the City’s fund balance remains well above the minimum requirements as set by the Local Government Commission.

“For the last four or five years, in order to balance our budget, we’ve had to utilize some of our fund balance. Because there isn’t a recommended tax or fee increase this year, we are budgeting a little more fund balance,” explained Blackmon.

Despite initial concerns on the effect COVID-19 would have on sales tax, Blackmon said the City is doing well on that front. “Much to our surprise, we’re actually trending slightly ahead of last year. There was a lot of shopping going on during the months of March and April, so we didn’t see a decline in our sales tax.”

While Blackmon said the new fiscal year’s budget remains “relatively flat,” some increases are expected in electric utilities and employee health insurance costs.

Addressing the on-going mission to reduce the number of job vacancies and employee turnover, Blackmon reported that less than 10 percent of the City’s positions are currently vacant.

The proposed FY 2020-2021 budget is available for viewing in its entirety on the City of Henderson’s website, under the Finance Department tab (click here).

To hear the interview with Blackmon and Ellington in its entirety, go to WIZS.com and click on Town Talk.

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City of Henderson: Notice of Bypassed Untreated Wastewater

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-Press Release, City of Henderson

In accordance with NCGS 143-215.1C, the owner or operator of any wastewater collection or treatment works must issue a press release when untreated wastewater discharge of 1,000 gallons or more reaches surface waters.

The City of Henderson experienced heavy rains on April 30, 2020, that caused flooding throughout the area. The City discharged an estimated 29,400 gallons at the Sandy Creek Pump Station, located at 482 Rock Mill Road and the release was discharged into Sandy Creek stream basin. The Division of Water Resources was notified of the event and is reviewing the matter.

For more information, please contact the Henderson Water Reclamation Facility Director Lamont Allen, at 252-431-6080.

Vance County NC

No Curfew Currently Planned for Vance County, City of Henderson

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According to Vance County and City of Henderson officials, there is no immediate plan to enact a curfew for the duration of Governor Cooper’s Stay at Home Order, which is currently in effect through April 29, 2020.

Neighboring counties, including Warren and Franklin, have enacted curfews from 9 p.m. until 6 a.m. through the remainder of the order’s effective dates. Travel is allowed for tasks deemed as essential, including seeking medical assistance, grocery shopping and traveling to and from essential jobs.

“The answer today is no [curfew], but this virus has left us all guessing as to what tomorrow may have in store for us,” Henderson Police Chief Marcus Barrow told WIZS News.

“With the early establishment of a local State of Emergency, Mayor Ellington positioned us, as a unified governmental entity, to be able to make those decisions as the needs of our community change. We are in continuous conversation about the overall well-being of our citizens, and I believe the majority of our community has responded tremendously to the National and State Orders. If nothing else, you can always tag or describe our city as resilient.”

Vance County Sheriff Curtis Brame and Henderson Vance Emergency Management Director Brian Short confirmed with WIZS that they have not heard plans for a curfew at this time.

“Right now, there is not a curfew as long as the people are complying with the guidelines and are mindful of the State of Emergency,” Henderson Mayor Eddie Ellington stated. “I would consult with our police chief, city manager, sheriff, as well as the district attorney before we would move on a curfew. We all want to be unified and make the right decision on behalf of our citizens and business community.”

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Henderson’s Sewer Collection System Bypasses 10,800 Gallons of Untreated Water

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-Press Release, City of Henderson

The City of Henderson’s Sewer Collection System bypassed approximately 10,800 gallons of untreated water on April 5, 2020, due to debris being placed in the sewer manhole.

The overflow occurred in the Fox Pond outfall. Approximately 6,000 gallons of untreated water entered a tributary to Rowland Pond and 4,800 gallons were contained on the ground.

North Carolina General Statutes Article 21 Chapter 143.215.1c requires a press release for all bypasses of 1,000 gallons or more that enter surface waters.

Questions concerning this matter should be directed to the Public Works ORC Joey Long, Jr. at 252-226-4492 or Andy Perkinson at 252-431-6117.

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Henderson Residents Still Responsible for Water Bill During Disconnect Suspension

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-Information courtesy The City of Henderson

In response to the expanding COVID-19 public health emergency, the City of Henderson will suspend all water account disconnects due to non-payment of utility bills.

During this time, we want to ensure that all Henderson customers have access to clean drinking water and wastewater services. We will continue to monitor guidance from public health agencies and provide updates on this policy moving forward.

Payment of your account balance is still your responsibility and your account will continue to be billed as normal.

Even though the water will not be disconnected for non-payment during the next 30 days, you are still responsible for your account balance and any water used during this suspension time.

We encourage all customers to avoid paying bills in person and to utilize alternate payment methods, including by mail, our online portal, drop box, or by calling 866-270-5612.