As the wind and rain from Tropical Storm Debby continued to pelt the entire WIZS listening area Thursday morning, Duke Energy officials said power outages were limited at that time around Henderson and Vance County.
Duke Spokesman Garrett Poorman reminded customers to think Safety First. There are several ways to report a power outage in your area, but thanks to advances in grid technology, phone calls and text messages aren’t the only ways that the energy company is alerted to outages.
Report outages at www.duke-energy.com, text “OUT” to 57801 or download the Duke Energy app on a mobile device, he said on Thursday’s TownTalk. Of course, customers can dial 800-POWERON (800.769.3766) too, he said.
“The first priority is safety when it comes to storm damage,” Poorman said. That’s for crews and for customers.
Whenever winds are greater than 30 mph, crews are grounded from performing work in bucket trucks, he said.
And a couple of words of advice that bear repeating: if you see a downed power line, just stay away from it.
Even as forecasters were predicting the storm’s path, Duke was assembling 7,500 workers in strategic positions across the Carolinas, poised to fan out to areas affected by the storm’s damaging wind and rain.
Power restoration is a complex process, Poorman said, and Duke is continually upgrading the grid system to be able to automatically detect outages so crews can pinpoint the area that needs repair.
And then there are advances like a “self-healing network,” Poorman said, which works much like a GPS in your car. If there’s a traffic jam ahead, your GPS will likely reroute you to an alternate route. The self-healing network applies the same concept – it reroutes the energy to avoid the damaged lines.
“We’re able to reroute power around the outage,” Poorman said, “that will help us minimize the impact of a storm like this.”
Get updates at www.duke-energy.com.
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