RALEIGH – The N.C. Department of Agriculture and Consumer Services’ Standards Division has collected fines from stores in Brunswick, Durham, Forsyth and Mecklenburg counties because of excessive price-scanner errors.
“We want consumers to be confident that the price on the shelf matches the price that’s scanned at the register,” said Agriculture Commissioner Steve Troxler. “Stores have a responsibility to make sure their pricing is accurate, and most stores pass inspection. Ones that don’t are fined until they come into compliance. Consumers who would like to file a complaint about a store can call the Standards Division at 919-707-3225.”
The department conducts periodic, unannounced inspections of a business’ price-scanner system to check for accuracy between the prices advertised and the prices that ring up at the register. If a store has more than a 2-percent error rate on overcharges, inspectors discuss the findings with the store manager and conduct a more intensive follow-up inspection at a later date. Undercharges are also reported, but do not count against a store.
Penalties are assessed if a store fails a follow-up inspection. In addition to the penalties paid, the store will be subject to re-inspection every 60 days from the last inspection until it meets the 2-percent-or-less error rate. Additional penalties may be assessed if the store fails a re-inspection. Following are stores that paid civil penalties in the first quarter of 2017:
- (Brunswick County) Walgreens #2530 at 5098 Southport Supply Road, Southport, paid $660 in penalties. An initial inspection in November found an error rate of 10 percent, based on five overcharges in a 50-item lot. A second inspection in January found an error rate of 3.33 percent, based on 10 overcharges in a 300-item lot. The store passed inspection in March.
- (Durham) Office Depot #2687 at 5600 South Miami Blvd., Durham, paid a total of $3,320 in penalties. An initial inspection in October found an error rate of 16 percent, based on eight overcharges in a 50-item lot. A second inspection in November found at error rate of 7.33 percent, based on 22 overcharges in a 300-item lot. The store paid $1,710 in penalties. A third inspection in January found an error rate of 5.33 percent, based on 16 overcharges in a 300-item lot. The store paid $1,610 in penalties. The store was inspected in March and had an error rate of 3 percent, based on nine overcharges in a 300-item lot. The store has been assessed a $1,915 penalty and will be re-inspected.
- (Forsyth) Staples #1135 at 430 Hanes Mill Road, Winston-Salem, paid a total of $4,280 in penalties. An initial inspection in September found an error rate of 20 percent, based on 10 overcharges in a 50-item lot. A second inspection in November found an error rate of 7.67 percent, based on 23 overcharges in a 300-item lot. The store paid $2,760 in penalties. A third inspection in February found an error rate of 3 percent, based on nine overcharges on a 300-item lot. The store paid $1,520 in penalties. The store will be re-inspected.
- (Mecklenburg) CVS #3896 at 9308 Kendall Drive, Charlotte, paid a total of $2,810 in penalties. An initial inspection in October found an error rate of 10 percent, based on five overcharges in a 50-item lot. A second inspection in November found an error rate of 7 percent, based on 21 overcharges in a 300-item lot. The store paid $1,605 in penalties. A third inspection in January found an error rate of 2.67 percent based on eight overcharges in a 300-item lot. The store paid $1,205 in penalties. The store passed inspection in March.
- (Mecklenburg) CVS #6518 at 11430 North Tryon St., Charlotte paid $1,425 in penalties. An initial inspection in December found an error rate of 8 percent, based on four overcharges in a 50-item lot. A second inspection in January found an error rate of 7.33 percent, based on 22 overcharges in a 300-item lot. The store passed inspection in March.