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Stay Alert: Five North Carolina stores pay fines for price-scanning errors

RALEIGH – The N.C. Department of Agriculture and Consumer Services’ Standards Division has collected fines from stores in Brunswick, Durham, Forsyth and Mecklenburg counties because of excessive price-scanner errors.

“We want consumers to be confident that the price on the shelf matches the price that’s scanned at the register,” said Agriculture Commissioner Steve Troxler. “Stores have a responsibility to make sure their pricing is accurate, and most stores pass inspection. Ones that don’t are fined until they come into compliance. Consumers who would like to file a complaint about a store can call the Standards Division at 919-707-3225.”

The department conducts periodic, unannounced inspections of a business’ price-scanner system to check for accuracy between the prices advertised and the prices that ring up at the register. If a store has more than a 2-percent error rate on overcharges, inspectors discuss the findings with the store manager and conduct a more intensive follow-up inspection at a later date. Undercharges are also reported, but do not count against a store.

Penalties are assessed if a store fails a follow-up inspection. In addition to the penalties paid, the store will be subject to re-inspection every 60 days from the last inspection until it meets the 2-percent-or-less error rate. Additional penalties may be assessed if the store fails a re-inspection. Following are stores that paid civil penalties in the first quarter of 2017:

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