— From Duke Energy
Duke Energy is preparing for a weekend of expected snow and gusty winds accompanied by ongoing frigid temperatures.
The company is urging customers to take steps now to stay safe as conditions worsen.
While dry, powdery snow is less likely to impact power equipment, strong wind gusts can still bring down trees and trigger outages. For safety, Duke Energy crews cannot perform elevated work in bucket trucks when wind speeds reach 30 mph or higher.
What customers should do now:
- Make a plan and prepare an emergency kit:Charge phones, gather flashlights and extra batteries, and review other critical actions.
- Download or update the Duke Energy app:Available on the Apple Store and Google Play.
- Confirm Duke Energy account login info:Log in via My Account or mobile app to review and update contact info and communications preferences.
- Sign up for outage alerts:Receive outage information and restoration updates by text, phone, or email.
- Know how to report an outage:Submit reports online, via mobile app, by texting OUT to 57801 or calling 800.POWERON (800.769.3766).