– information courtesy of Granville County Public Information Officer Terry Hobgood
Stacy Hicks has been appointed to lead Granville County’s 911 Emergency Communications Department. Hicks joined Granville County government in 2006 as a telecommunicator and has held a variety of positions in the department over the past 18 years.
“I’m honored to have been selected as Granville County’s 911 Emergency Communications Director,” said Hicks. “The eighteen years I have spent serving the citizens of Granville County has only reinforced how critical the 911 center is for the safety of our community,” she said in a press release issued Thursday.
Since joining the county as a telecommunicator, Hicks has progressed through the Emergency Communications ranks serving as a Telecommunication Supervisor, Emergency Medical Dispatch Coordinator, Training & Quality Assurance Coordinator and Operations Manager. Hicks most recently served as the Interim 911 Emergency Communications Director.
“While running a 24/7 public safety operation is challenging, I’m confident in our staff’s training and abilities. We hope all citizens and visitors to our county have peace of mind that when they are dealing with an emergency that a calm and professional voice will answer when they call 911,” Hicks said.
Hicks holds an Associates degree in Business Administration from Vance-Granville Community College and a Bachelor’s degree in Business Administration from UNC-Greensboro. She is currently enrolled in the Master’s of Public Administration program at East Carolina University.
Hicks has received numerous national and state certifications including the National Emergency Number Association Emergency Number Professional, Advanced Level Emergency Medical Dispatch Quality, Emergency Fire Dispatch Quality, Association of Public Safety Communicators Communications Training Officer, Federal Emergency Management Agency National Incident Management System Telecommunicator Emergency Response Taskforce, North Carolina Division of Criminal Information Operations, and the National Association of Counties Performance Leader Master Certificate.
The 911 Emergency Communications Center is located in the Granville County Law Enforcement Center at 525 New Commerce Dr. in Oxford.